FAQ

Yes! Each Astheria hat is custom-made to ensure a perfect, personalized product crafted just for you.

Because our products are custom-made, each hat is unique to the buyer. By purchasing, you acknowledge and agree to these terms.

No, all sales are final, and due to our made-to-order model, we cannot accept returns or exchanges. This also applies to sale items.

Once your order is confirmed, it’s final. We cannot change, modify, or cancel it, so please double-check details before completing your purchase.

We securely accept payments through Stripe and PayPal, which support major credit cards.

Orders are typically crafted and shipped within 21 business days. During peak seasons, such as holidays, processing may take longer.

Once your hat is shipped, we’ll send you a tracking number via email so you can monitor its journey to you.

Yes, we offer international shipping. Additional charges and extended delivery times may apply.

While we do our best to ship on time, Astheria is not responsible for carrier delays, particularly during busy seasons. Thank you for your patience!

Each hat is crafted with premium materials. To maintain quality, store it in a cool, dry place, avoid direct sunlight for extended periods, and handle it with clean hands.

We securely accept payments through Stripe and PayPal, which support major credit cards.

Absolutely. We value your privacy and use secure, industry-standard practices to protect your data.

For any questions or concerns, feel free to contact our customer service team at hello@astheriahats.com. We’re here to help!